Customer focused supply chains add value for everyone in the network.
What most organizations need to know is how to create customer focused supply chains. Realizing the benefits of being customer focused and learning how to leverage value is key to developing supply chain advantage.
You can build supply chain advantage focusing on your customer. Understanding what the customer wants is the first step. Linking this understanding to service strategies and managing risk variables are three steps to do so.
Read 3 Steps to SCA